Repair terms
Important information about estimates, approvals, parts, data and customer rights.
Estimates and inspection
Online prices and times are non-binding estimates. The final scope, price, display or part grade, supported features and expected completion time are confirmed after inspection and before repair.
Customer approval
We confirm additional work and charges with the customer before proceeding, unless otherwise agreed in writing.
Repair notices
Where required, repair notices and selected part options are provided as part of the repair authorisation.
Data and device preparation
Customers should back up data where possible. Repairs can involve risk to stored information. Passwords and passcodes must not be sent through website forms or ordinary email.
Parts and display grades
Available part grades, features, warranty and pricing are explained before work begins. Different screen technologies and quality grades are not treated as equivalent.
Warranty and Australian Consumer Law
Available part grades and any voluntary store warranty are described in writing before work begins. Any store warranty operates in addition to consumer guarantees and other rights that may apply under Australian Consumer Law.